ChatBot use cases Chatobt for technical services

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common chatbot use cases

Using chatbots for onboarding, you can turn a tedious onboarding process into a fun experience and help your HR managers to save time. Your HR managers save time, and your new employees get their personal digital onboarding friend. The customer and technical support were overloaded with repetitive queries.

What are the use cases for chatbots in banking?

  1. Send money.
  2. Check balances.
  3. Review and adjust accounts.
  4. Provide basic answers.
  5. Give location-based answers.
  6. Send reminders.
  7. Provide faster service to urgent issues.
  8. Monitor transaction history.

Although their first application was generally revered to customer support, most recently, we have seen chatbots make a difference across all stages of the customer journey. There is a widespread lack of testing and understanding of user intent in chatbots. They fail because they are unable to recognize or follow human speech or direction. When interacting with a chatbot, a customer’s intent refers to what they hope to accomplish.

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After the patient responds to these questions, the healthcare chatbot can then suggest the appropriate treatment. The patient may also be able to enter information about their symptoms in a mobile app. In this blog post, we’ll explore the key benefits and use cases of healthcare chatbots and why healthcare companies should invest in chatbots right away. Your chatbot for retail can handle more customers in a day because you can use more than one. Since these simple requests are easier to turn over, more customers leave your store feeling like their needs were met.

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The chatbot use cases and examples of chatbots listed in this blog could be a source of ideas. We recently deployed a chatbot for our website, and it has been doing brilliantly for us. In about two weeks, the chatbot has cataloged over 1000 visitors and helped us classify them as business prospects and job seekers.


Your chatbot should be built to fit with your brand’s identity and it should embody its personality in order to speak to your users the same way your employees would. Your AI-powered chatbot should conduct conversations in such a way that customers think they are communicating with a human, not a robot. Customers benefit from an immediate response to simple problems from the bot, while also receiving the necessary care and time from agents for more complex issues. For a great chatbot customer service use case, let’s look at how Canadian Blood Services adopted Comm100 Chatbot.

common chatbot use cases

Some are used more often than others, for example, customer support bots. And each of the chatbot use cases depends, first and foremost, on your business needs. Mya, the AI recruiting assistant for example manages large candidate pools, giving FirstJob recruiters and hiring managers more time to focus on interviews and closing offers. Here is how messaging platforms with chatbot capabilities can help businesses.

Food & Beverage Chatbots

You can see more reputable companies and resources that referenced AIMultiple. Throughout his career, Cem served as a tech consultant, tech buyer and tech entrepreneur. He advised enterprises on their technology decisions at McKinsey & Company and Altman Solon for more than a decade. He led technology strategy and procurement of a telco while reporting to the CEO. He has also led commercial growth of deep tech company Hypatos that reached a 7 digit annual recurring revenue and a 9 digit valuation from 0 within 2 years. Cem’s work in Hypatos was covered by leading technology publications like TechCrunch like Business Insider.

What is a use case in AI?

AI in Marketing and Sales Use Cases

AI in marketing and sales use cases are all results-driven applications. Starting from brand/product promotions, and pre-sales, to lead generation, lead management, and lead tracking, everything can be streamlined using AI-tech powered software applications.

When used correctly, chatbots can help you save time and money by handling simple support requests automatically. They can also improve the customer experience by providing faster resolution times, multilingual support, and 24/7 availability. By automatically routing leads to your CRM and saving them in your database, rule-based chatbots help streamline operations, improve customer engagement, and boost lead generation. Incorporating chatbots into existing systems requires careful planning and implementation.

Start generating better leads with a chatbot within minutes!

In the majority of the examples below, I used a HelpCrunch chatbot builder which allowed me to easily design bot scripts and launch them immediately. All you need is a list of people you want to reach and a message to send them. It will send your message to everyone on the list and then keep track of who responds. Chatbots can help employees with various tasks, from scheduling meetings to ordering office supplies. And because they’re available 24/7, they can provide assistance when human resources are unavailable.

common chatbot use cases

Also, ecommerce transactions made by voice assistants are predicted to surpass $19 billion in 2023. Fitness apps can be helpful for individuals who don’t mind the extra engagement with the app itself. But not all the applications have the headspace to stay engaged with apps and consistently put in personal fitness information, diets, or design workout plans.

Chatbot use case #17: Solidifying your branding

They can offer shortcuts to information like purely informational chatbots do. Chatbots are beginning to take advantage of more advanced contextual capabilities, such as the ability to discern the user’s mood. For example, a consumer-facing chatbot could offer an unhappy customer a promotional product or discount. This may seem a bit unrelated to employee-facing applications, but undoubtedly, some independent software vendors will look for a way to incorporate such features.

  • Chatbots are a good way to help telecom companies deal with high volume of customer issues, triage customer needs, and provide support around the clock.
  • The best bots create genuine customer experiences that are indistinguishable from an interaction with a live agent.
  • Here are some chatbot use cases to improve your e-commerce experience.
  • Bots will take all the necessary details from your client, process the return request and answer any questions related to your company’s ecommerce return policy.
  • It could also help direct them to the right live support channel, which will help make the bank’s phone lines and on-site wait lines more manageable.
  • In fact, 36% of customers are willing to share their customer service experience, so give them an opportunity to do so with a chatbot.

They can be used to handle simple and complex customer enquiries by providing immediate answers to frequently asked questions. By using hybrid chatbots for customer service, businesses can provide a seamless and efficient customer experience while reducing the workload of their customer support team. Chatbots have become an increasingly popular tool for businesses looking to improve customer service while reducing costs. By automating routine tasks such as answering frequently asked questions and processing orders, chatbots free up human agents to handle more complex issues.


An E-commerce chatbot helps customers obtain detailed information about the product they are looking for or even helps them land on the right product page. Chatbots also help reduce cart abandonment as they can remind customers about the items left in their cart and prompt them to update their cart or purchase the items. Timely reminders and notifications will nudge the customers to revisit their carts and make a purchase decision, thereby helping businesses generate revenue quickly. A conversational chatbot is more suited for businesses with advanced SaaS tools and B2B companies providing enterprise solutions and online social platforms. Even though AI chatbots can mimic what people say, in marketing, understanding the customer’s voice and tone is critical. This means that, sometimes, chatbots fail to relate to how a person might feel.

  • In fact, we have already discussed the role of chatbot integrations in Logistics and the benefits they bring.
  • AND here’s a list of top-ranked delicious chatbot examples in the Food and Beverage industry.
  • Connected with their internal system, the bot automatically pulls the relevant information and provides it to the agent.
  • Their purpose, functions, dialogue flow, and the tasks they take care of are all completely different!
  • Secondly, proactive support is crucial for providing customers with a positive experience.
  • Leverage the authored chatbots by transferring conversations between them.

Despite that, chatbot use cases have a place in the enterprise today. The onboarding process can be very time-consuming, especially if you hire many people all the time. Your HR managers have to spend time with each new employee, guide them through every step, check in with them, answer tons of questions and explain many details. You can use your chatbot to support your travelers in different unexpected situations.

Chatbot use case #14: Improving the online shopping experience

Some platforms come with ready-to-use templates to make the building process easier. Chatbot platforms are a good choice for brands that don’t have a lot of technical knowledge but don’t want to pay for outside developers. These are Machine Learning (ML) bots, which can learn from what the user tells them and what they ask for. As they learn from the data they are given, they will be able to figure out what to do on their own or with little to no help from a person. They understand certain words and phrases based on what they have been taught or what they have learned in the past.

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Customer service agents can be freed up to engage in tasks that require a human level of intelligence with more insight and creativity. This has consistently been one of the top applications of AI technologies. ChatGPT is not just limited to the English language – it can provide multilingual support to customers around the globe, significantly expanding the reach of your business’s customer base. For ChatGPT, it doesn’t matter what language a customer converses in since it will be able to understand multiple languages. Sprout Social helps you understand and reach your audience, engage your community and measure performance with the only all-in-one social media management platform built for connection.

Monitoring vitals via application to help alert doctors during crucial times or emergencies through a conversational doctor-facing chatbot. Your retail business may operate internationally or in a large city where people speak multiple languages. Your chatbot gives you the chance to offer support in multiple languages without having to search for customer services representatives in your area. Retailer Sephora offers a live chat within its mobile and web app, but the store also joined the social network Kik, on which chatbots are used to connect with customers. With it, customers can take quizzes and talk to the bot to give product feedback. Social media bots also help with lead generation by initiating conversations with users and collecting contact information.

common chatbot use cases

In addition, chatbots can serve as a marketing tool to interact with customers and improve the customer experience. Modern software mechanisms and cloud-based technology enable chatbots to provide quicker and more efficient customer service, leading to greater customer satisfaction. Investing in the right chatbot can also free up customer support time and save businesses money in the long run. Therefore, consider customization and scalability when choosing the best chatbot for your business.

  • With help from Comm100, Tangerine introduced Comm100 Chatbot to Comm100 Live Chat, targeting technical support, general customer service, and sales queries.
  • Zydus Hospitals, which is one of the biggest hospital chains in India and our customer did exactly the same.
  • Online shopping has expanded the options for shopaholics in a variety of ways.
  • Soon enough, chatbots are going to be an integral part of client communication as well as a part of internal processes.
  • Save time for repeat visitors by providing them quick options such as checking on an existing ticket, order or a request.
  • In addition, brands can connect with two to five times more customers through chatbots than they would connect with via email interactions.

Once you choose your chatbot and set it up, make sure to check all the features the bot offers. Data privacy is always a big concern, especially in the financial services industry. This is because any anomaly in transactions could cause great damage to the client as well as the institute providing the financial services. This transforms the banking experience for the clients and most of them want to have the possibility to use digital channels to interact with the bank. In fact, about 61% of banking consumers interact weekly with their banks on digital channels.

common chatbot use cases

What are the use cases of chatbot?

Tone analytics: Chat GPT can be used to analyze the tone of customer comments and feedback to help companies better understand customer attitudes towards their brand and products. It can also be used to receive emails, so you do not miss any important letters from customers and can respond to them immediately.